The player from Sweden had reported unresponsiveness from the casino regarding account verification, despite having submitted the requested documents. The casino responded to the complaint, stating that the account had been verified just after the complaint was submitted. The player did not respond to confirm if the issue had been resolved. Consequently, the complaint was rejected due to lack of confirmation from the player.

The Complaints Team had marked the complaint as ‘resolved’ memocasino in their system. The player from Brazil is experiencing difficulties withdrawing his winnings due to ongoing verification. We rejected the complaint because the player didn’t respond to our messages and questions.

Questions & Answers (FAQ)

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Spingenie Casino

• The platform offers plenty of promotions along with recurring tournaments and a VIP program players can participate.
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• There are 33 instant win games to choose from and 141 casino games which includes live dealer tables.
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Once reached, tiers never decrease, allowing players to continuously benefit from their loyalty. Login or Sign up to be able to manage and edit your reviews later on. For all of the above reasons, we do not highly appreciate the user support of this casino. Also, you only get a response from the Live Chat system between 6 am and midnight.

In addition, the posters of the games and the placement of the categories are neatly and logically designed, helping you quickly find what you need as soon as you visit the platform. Finally, a KYC process is also in place to ensure the security of the platform’s customers’ transactions. Users will be required to provide necessary personal information for the operator to censor in order to avoid possible money laundering activities. In addition, this platform also links with 14 different casinos such as Mega casino, Genting casino, Slingo casino, Lucky Me Slots casino, and many more.

Whether you prefer spinning reels on slots or experiencing the excitement of live dealer tables, SpinGenie offers an unmatched online casino experience. The player from Brazil requested a withdrawal less than two weeks prior to submitting this complaint. Although it seems as though this issue has been resolved, the complaint was rejected because the player didn’t respond to our messages and questions. The player from Canada had been experiencing difficulties withdrawing his winnings from the casino. Despite his numerous attempts to send a verification payment method, the casino had not approved the withdrawal due to inconsistencies in the documents provided.